Dispatcher – Call Center

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Summary:

This position is responsible for providing communications and support for dispatch services. A tremendous emphasis is placed on follow through skills, problem solving and a positive, up-beat attitude. Ability to work effectively under pressure is a must.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answer phone and receive requests for service and installation, primarily from internal personnel or directly from customers.
• Contact field personnel via email or phone to communicate the need for service or installation work.
• Maintain customer contact.
• Track progress and check work status of field technicians to ensure the timely servicing of customer orders.
• Schedule, route, and assign work to installers and other technicians.
• Print work orders and cover sheets.
• Research and resolve customer problems and needs.
• Analyzes customer problems and prepare reports and problem logs as requested.
• Follow-up as needed with customers and technicians.
• Track technicians via GPS.
• Complete all assigned work during scheduled shift.

Qualifications:

• Strong organizational and communications skills both written and oral.  
• Must be flexible as hours and days may change due to business need.
• Ability to sit for long periods of time while viewing a computer screen.
• Ability to work in an environment which at times may be loud.
• Strong typing and computer skills (Microsoft Office & Outlook).
• Must be able to pass pre-employment testing (drug screen, MVR & background check).

Experience: 1-2 years of call center, dispatch or customer service experience. Previous dispatch experience is preferred but not necessary.

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